Emergency Contact
For immediate safety concerns during active programs:
24/7 Emergency Hotline: +1-440-220-4565
This line is staffed around the clock during program season by Rustic Pathways’ operations team. For non-urgent safety questions, email safety@rusticpathways.com.
During active incidents, Rustic Pathways notifies parents within an average of 27 minutes and provides updates every 3 hours until resolution.
Response Time Expectations
| Inquiry Type | Expected Response |
|---|---|
| General inquiries | 1–2 business days |
| Safety concerns | Within 4 hours (business hours) |
| Active emergencies | Immediate (program season) |
| Incident updates | Every 3 hours during active situations |
Rustic Pathways’ average parent notification time during incidents is 27 minutes from first awareness to first contact.
Rustic Pathways Address and Office Contact Information
Rustic Pathways Global Headquarters
6082 Pinecone Dr, Mentor, OH 44060
Phone: +1 (440) 975-9691
Emergency: +1 (440) 220-4565(24/7 during programs)
Fax: 440-299-0006
Office Hours: 9:00am–6:00pm ET(Monday–Friday)
Rustic Pathways Korea
Seoul Mapo-gu Yanghwa-ro 45, Mecenatpolis B107
Phone: (+82) 010-2951-5160
Office Hours: 8:00am–6:00pm KST(Monday–Friday)
Reach Out to Rustic Pathways
Rustic Pathways Email
Student Travel:
rustic@rusticpathways.com
School Group Travel
groups@rusticpathways.com
Gap Year:
gap@rusticpathways.com
Safety:
safety@rusticpathways.com
Privacy:
privacy@rusticpathways.com
Accessibility:
accessibility@rusticpathways.com
Rustic Pathways Phone Number
Rustic Pathways phone number is: +1 (440) 975-9691
To schedule a call with Rustic Pathways’ admissions team, schedule a call online or call directly at +1 (440) 975-9691.
Access the Rustic Pathways Portal
The My Rustic Portal is for families already enrolled in a Rustic Pathways program. Access pre-departure checklists, medical forms, flight details, and emergency contacts.
To enroll in a new program, browse available programs.
Legal Information
| Field | Details |
|---|---|
| Legal Name | Rustic Pathways LLC |
| EIN (Tax ID) | 84-2018637 |
| D-U-N-S Number | 080099149 |
| Ohio Registration | 4426519 (Active) |
| NAICS Code | 561520 (Tour Operators) |
Rustic Pathways has operated continuously since 1983.
View Rustic Pathways’ leadership team | Read parent reviews
Regions Where Rustic Pathways Operates
North & Central America: Belize, Costa Rica, Cuba, Dominican Republic, Guatemala, Mexico, Panama, Puerto Rico, United States
South Pacific: Australia, Fiji, New Zealand
Asia: Cambodia, China, India, Japan, Laos, Mongolia, Myanmar, Nepal, South Korea, Thailand, Vietnam
Africa: Ghana, Morocco, South Africa, Tanzania
South America: Argentina, Ecuador, Peru
Europe: Croatia, France, Germany, Greece, Iceland, Italy, Portugal, Spain