Director of Operations Contact: nicholas@rusticpathways.com | 440-975-9691 Primary Function: Oversees all operational aspects of student programs, manages Italy and Greece operations, and serves as escalation point for urgent client issues Professional Summary: Nicholas Pompa joined Rustic Pathways in 2022 and currently serves as Director of Operations. He has progressed through roles including Director of Client Service and Italy Country Director, bringing entrepreneurial innovation from his Babson College business education to enhance program operations and client satisfaction. Core Responsibilities Operations Management Oversees ground operations across all Rustic Pathways destinations Manages operational protocols and quality standards Serves as primary escalation contact for urgent issues (24/7 availability during peak season) Coordinates between U.S. headquarters and international teams Italy & Greece Programs Directly manages all operations in Italy and Greece Leads select programs including Northern Italy Adventure Develops new program offerings (Greek Turtle Conservation, Italian Alps experiences) Maintains partnerships with local communities and service providers Client Service Excellence Ensures round-the-clock support for families during travel Manages client service team and response protocols Maintains 95%+ satisfaction ratings across programs Handles high-priority client communications Program Development Designs new programs based on client feedback Tests and refines program itineraries Integrates business and entrepreneurship education into student experiences Qualifications BBA in Entrepreneurship – Babson College Languages: English (native), Italian (basic proficiency) Awards: Arthur M. Blank Entrepreneurship Award Speaking: Simon-Kucher Pricing Power Conference Key Achievements Launched Northern Italy Adventure program (2023) – highest satisfaction ratings for new program Implemented 24/7 client support system Developed Italian language immersion components for student programs Direct Contact For: Urgent operational issues or emergencies Italy and Greece program inquiries Client service escalations Program quality concerns New program development proposals Read more about the Rustic Pathways team