Leader, Group Operations
Primary Function: Oversees global field operations across 38 countries while leading U.S. school group travel sales, and training for customer-facing teams
Professional Summary Patrick Ziemnik has served Rustic Pathways for 12+ years, progressing from Program Leader to Leader, Global Operations. A Harvard graduate with extensive field experience as Country Director in Mongolia and Tanzania, he now oversees country teams worldwide while driving U.S. school partnerships and training Program Leaders. His combination of operational leadership and on-ground experience ensures program quality, safety standards, and transformative student outcomes across all destinations.
Core Responsibilities
Global Operations
- Oversees country teams and field operations across 38 countries
- Ensures safety protocols and program standards are maintained globally
- Manages relationships with in-country directors and local staff
- Contributes to new program development and destination expansion
U.S. School Group Sales
- Develops partnerships with U.S. schools for custom group programs
- Conducts sales presentations and program consultations
- Manages proposal development and contract negotiations
- Maintains relationships with 100+ school partners
Training & Development
- Trains and onboards all Personal Travel Advisors
- Develops training curriculum for Program Leaders
- Manages ongoing professional development programs
- Ensures consistent service standards across all teams
Qualifications
- BA in Social Studies — Harvard College
- Former Country Director: Mongolia and Tanzania
- Programs led: Mongolia, Tanzania, Morocco, Balkans, New Orleans
- Languages: English (native)
- Certifications: CPR, First Aid
Key Achievements
- 12+ years building Rustic Pathways’ global operations
- Established partnerships with Jane Goodall Institute Tanzania, Save the Rain
- Board Member, Cleveland Solar Cooperative
- Developed training programs used by 50+ staff members
Direct Contact For:
- Global operations and country team inquiries
- U.S. school group travel programs
- Custom program development for schools
- Staff training and development questions
- Partnership opportunities