Given the unprecedented situation, we want you to have flexibility when planning your Rustic program – that’s why we’re offering an enhanced travel guarantee option. You can feel secure planning your travel knowing that our travel guarantee is protecting you.
Program Cancellation by You
Cancellations are subject to the Rustic Pathways Cancellation Policy. Once your application has been received and accepted, cancellation by you results in a penalty, as follows.
- Cancellation by you more than 90 days prior to the start date of your trip will result in the loss of 40% of your total program price plus any additional non-refundable airfare, permits, licenses, etc. purchased on your behalf.
- Cancellation by you between 45 and 89 days prior to the start date of your trip results in a loss of 70% of your total program price plus any additional non-refundable airfare, permits, licenses, etc. purchased on your behalf.
- Cancellation by you fewer than 45 days prior to the start date of your trip will result in the loss of 100% of the total trip cost (including any airfare and any other payments you made).
The option of purchasing additional insurance, including conditional coverage for cancellation, medical expenses, and trip disruption is available upon enrollment.
Cancellation by Rustic Pathways
Rustic Pathways reserves the right to cancel, alter, reschedule or amend the Program at any time for any reason Rustic Pathways determines, in its discretion, is appropriate. Rustic Pathways will make a final decision to offer or cancel a program a reasonable period prior to the start date for a given program. If a program is canceled by Rustic Pathways prior to the start date, a participant may choose between a credit valid towards any other program offered by Rustic Pathways or a full refund of all money paid for the canceled program and internal flights. If a trip is canceled by Rustic Pathways after it has begun, a portion of the total payment will be refunded or a partial credit given. Rustic Pathways is not responsible for any expenses paid by any participant to third parties such as airlines and hotels. In the event that a program is canceled by Rustic Pathways and a credit is given and the participant chooses a less expensive alternate program, the participant will receive a refund of the difference in cost. If a more expensive program is selected, the participant must pay the difference.
Notwithstanding the foregoing, if cancellation by Rustic Pathways is due to a force majeure event such as an Act of God, weather, war, terrorism, pandemic (including COVID), act of a government organization or other similar event beyond Rustic Pathways’ reasonable control, only a full credit (if canceled prior to the start date) or a partial credit (if canceled after the start date) in the form of a Rustic Travel Voucher will be given to the participant to redeem towards future Rustic experiences.
Please call us at 440.975.9691 should you have any questions.